The foundation of a strong dentist-patient relationship is good communication. A sincere effort on the part of the dentist and the patient to discuss the course and cost of treatment and the expectations of the outcome can go a long way toward avoiding issues.
However, there are instances where a problem or misunderstanding cannot be readily resolved. If you feel you have received inappropriate treatment, or have concerns about the quality of care you received, you may request Patient Mediation.
The North Carolina Dental Society’s Patient Mediation is a process that attempts to resolve complaints about the quality or appropriateness of treatment. Impartial volunteer dentists review information submitted by the patient, talk with the patient about the details of their case, and then talk with the treating dentist to see how the situation may be settled. In most cases this is sufficient to provide a satisfactory solution for both parties. If the Patient Mediation process is not successful, the patient is free to file a complaint
with the North Carolina Board of Dental Examiners, who have a more formal, binding complaint system.
Patient Mediation is not applicable in situations in situations involving billing, insurance, cost of services, collection of fees, office procedures, or discourteous behavior by a dentist or staff. If you feel that you have been subjected to unfair business practices, please contact the NC Attorney General’s Office Health Consumer Complaint division.
To qualify for the process, the dental treatment must have been received within the last twelve months, and the complaint must not have been filed with any other entity, mediator, attorney, or court.
North Carolina State Board of Dental Examiners
507 Airport Blvd., Suite 105
Morrisville, NC 27560
Telephone: (919) 678-8223
North Carolina Attorney General's Office
Health Consumer Complaint Division
9001 Mail Service Center
Raleigh, NC 27699-9001
Telephone: (919) 716-6400
Consumer Complaint Line: (877)-566-7226